Privacy Policy

1. Who We Are

Timeshare Relief Experts ("we," "us," or "our") is a nonprofit organization dedicated to providing free, unbiased guidance to timeshare owners across the United States. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our site or use our free advisory services.

2. Information We Collect

Information You Provide Directly

When you fill out our free assessment form, we collect:

• Your name
• Your email address
• Your phone number
• Your resort or developer name
• Your current situation (exit, sell, rent, deed-back, etc.)
• Whether you have an outstanding loan balance on the timeshare

Information Collected Automatically

When you visit our site, we may automatically collect standard web analytics data such as your IP address, browser type, pages visited, and time on site. This data is used only to understand site performance and is never tied to your personal identity.

Anonymous Compliance Reports

If you submit an anonymous compliance report, we collect only the agent information and incident details you voluntarily provide. We do not collect your name, email, or any other identifying information in that form.

3. How We Use Your Information

We use the information you provide exclusively to:

• Match you with a free nonprofit advisor suited to your specific situation
• Reach out to you to schedule your free consultation
• Provide you with guidance, resources, and follow-up support
• Investigate compliance reports and protect our community from fraud

We do not use your information for marketing, advertising, or any commercial purpose.

4. We Never Sell Your Information

Timeshare Relief Experts will never sell, rent, lease, or trade your personal information to any third party — ever. We do not receive compensation for referrals or for connecting you to any resource.

5. Information Sharing

Your information is shared only in the following limited circumstances:

• With your assigned advisor: Your case details are shared with the nonprofit advisor handling your case so they can prepare before contacting you.
• As required by law: We may disclose information if required to do so by a valid legal process or to protect the rights, safety, or property of our organization or others.

6. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, or misuse. Our form submissions are encrypted in transit and stored securely.

7. Data Retention

We retain your case information for as long as needed to complete your advisory engagement, and for up to 2 years afterward for record-keeping purposes. You may request deletion of your data at any time (see Section 9).

8. Cookies

Our site may use minimal, functional cookies to ensure the site operates correctly. We do not use tracking cookies, advertising cookies, or any third-party behavioral analytics cookies.

9. Your Rights

You have the right to:

• Request a copy of the personal data we hold about you
• Request correction of any inaccurate information
• Request deletion of your data
• Withdraw consent at any time

To exercise any of these rights, contact us through the consultation form on our homepage.

10. Children's Privacy

Our services are intended for adults. We do not knowingly collect personal information from individuals under the age of 18.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page with a revised effective date. Continued use of our site after any changes constitutes your acceptance of the updated policy.

12. Contact

If you have any questions about this Privacy Policy, please email us at support@timesharereliefexperts.org.